1 reviews | Active since Mar 2015
Cancellation of services
In October 2014 I phoned ADT to give them 1 month notice that I would be like to end my services with them and go to another service provider. I gave them a writen notification as well. ADT then informed me that I signed up for a 12 month contract. I would have to pay them a settlement value for remaining contract balance to get out of this contract with them. In response I informed ADT that the sales person never informed me of a 12 month contract and the quote he provided never indicated 12 months. (The sales person when selling ADT services informed me to give my previous service provider a 1 month notice) ADT is contiuing to debit my account - Increased my premium and yet have not provided me with the 12 month contract that they say I entered into.
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.
Kind regards
Customer services
