GB
Gomolemo B
1 reviews | Active since Feb 2014
11 Apr 2023, 10:11
Cancellation of service.
Unsatisfied service when cancelling the service eith them. I receive the confirmation e-mail saying my month notice ending on March 2023. For anyone who have used Adt-service before they can attest to the agreement that we pay in advance.
Know, they T&C's changed when i enquire about termination. That we pay after we receive service. But on the e-mail which was sent 08 February 2023 this condition was not clearly define.
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Replies (4)
Adt Security's replyOfficial
11 Apr 2023, 14:18Dear Gomolemo B
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply11 Apr 2023, 14:18
Official
Dear Gomolemo B
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
GB
Gomolemo B's updateReviewer Update
13 Apr 2023, 08:10Adt dont take their client seriously. They dont respond to e-mails or follow up on their client. Everyday they custer care services tell you a different things. I've them to send me proof of terms and conditions that i was paying in errous/ after they provide service to me?
They are pushing their own agenda to milk me my last cash to pay. I send numerous e-mail before debit order could run off that they must update their system not to collect any more money from me, no respond so far. 2 weeks late my name of listed on credit check without any communication. Why do they have e-mails if theirs no one responding it?
We sign in contract with them, everything csn be finalise on the phone. However when you end the contract with them, they want to write a letter or e-mail and serve 1 month notice. When that time comes they acting as if you did not do as they asked.
I'll do whatever it takes to discarage anyone within my cicle not to sign up with them.
They are pushing their own agenda to milk me my last cash to pay. I send numerous e-mail before debit order could run off that they must update their system not to collect any more money from me, no respond so far. 2 weeks late my name of listed on credit check without any communication. Why do they have e-mails if theirs no one responding it?
We sign in contract with them, everything csn be finalise on the phone. However when you end the contract with them, they want to write a letter or e-mail and serve 1 month notice. When that time comes they acting as if you did not do as they asked.
I'll do whatever it takes to discarage anyone within my cicle not to sign up with them.
GB
Gomolemo B's update13 Apr 2023, 08:10
Reviewer Update
Adt dont take their client seriously. They dont respond to e-mails or follow up on their client. Everyday they custer care services tell you a different things. I've them to send me proof of terms and conditions that i was paying in errous/ after they provide service to me?
They are pushing their own agenda to milk me my last cash to pay. I send numerous e-mail before debit order could run off that they must update their system not to collect any more money from me, no respond so far. 2 weeks late my name of listed on credit check without any communication. Why do they have e-mails if theirs no one responding it?
We sign in contract with them, everything csn be finalise on the phone. However when you end the contract with them, they want to write a letter or e-mail and serve 1 month notice. When that time comes they acting as if you did not do as they asked.
I'll do whatever it takes to discarage anyone within my cicle not to sign up with them.
They are pushing their own agenda to milk me my last cash to pay. I send numerous e-mail before debit order could run off that they must update their system not to collect any more money from me, no respond so far. 2 weeks late my name of listed on credit check without any communication. Why do they have e-mails if theirs no one responding it?
We sign in contract with them, everything csn be finalise on the phone. However when you end the contract with them, they want to write a letter or e-mail and serve 1 month notice. When that time comes they acting as if you did not do as they asked.
I'll do whatever it takes to discarage anyone within my cicle not to sign up with them.
GB
Gomolemo B's updateReviewer Update
13 Apr 2023, 08:14Not everyone has luxury of answering their cell phone at work. So please respond to e-mail and leave messages to acknowledge our consents send to you.
GB
Gomolemo B's update13 Apr 2023, 08:14
Reviewer Update
Not everyone has luxury of answering their cell phone at work. So please respond to e-mail and leave messages to acknowledge our consents send to you.
Adt Security's replyOfficial
13 Apr 2023, 15:49Dear Gomolemo B
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
Adt Security's reply13 Apr 2023, 15:49
Official
Dear Gomolemo B
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
We apologise for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt