CANCELLATION OF CONTRACT

<p>I took out a contract with ADT earlier this year- but after a few months and their horrible service I decided to cancel my subscription in July 2016- I first spoke to a lady by the name of Faith ( no surname) she answered the business telephone as if it was her cellphone,she told me that there was no one in the office to assist me but she'll ask someone from the accounts department to give me a call back- I'm still waiting. In November I received a call from a rude and obnoxious boy by the name of Tshepo, who fought with me throughout our conversation, I've asked him to send me a penalty fee so I can get this contract cancelled, he phoned me after 3 days still no penalty fee that I need to pay. I've sent several emails requesting this information and no one in that whole call centre seems to know what is happening there. Why employ *********** people if they cannot solve such a simple query? Today 22nd Nov I spoke to someone again who tells me that all the managers have left and there is no one available to assist me. I've had it with ADT, their consultant don't have people s****s, they understand nothing about treating client's fairly. Educate your consultants , Iwork in a service environment and I'd get fired if I were to get such a complaint for failing to follow a simple and straight forward request.</p>