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Matshediso M

1 reviews | Active since May 2014

05 Oct 2017, 12:54

Cancellation fee/ outstanding premium after a year?

I cancelled ADT in April 2016. I was told I had to give 20 days notice before cancellation. Thereafter I received an email stating I was liable for May's premium. I requested further explanation but none came forth. Recently I was contacted by a debt recovery firm stating that I owe ADT for a cancellation fee which was never mentioned in the previous communication. The fee happens to be double the premium I supposedly owed for May.

ADT is merely attempting to recover cancellation losses by ******** former clients.

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Replies (1)
Adt Security
Adt Security's reply06 Oct 2017, 08:37
Official
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter. Kind regards Customer service