MM
Matshediso M
1 reviews | Active since May 2014
05 Oct 2017, 12:54
Cancellation fee/ outstanding premium after a year?
I cancelled ADT in April 2016. I was told I had to give 20 days notice before cancellation. Thereafter I received an email stating I was liable for May's premium. I requested further explanation but none came forth. Recently I was contacted by a debt recovery firm stating that I owe ADT for a cancellation fee which was never mentioned in the previous communication. The fee happens to be double the premium I supposedly owed for May.
ADT is merely attempting to recover cancellation losses by ******** former clients.
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Replies (1)Adt Security's replyOfficial
06 Oct 2017, 08:37We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer service
Adt Security's reply06 Oct 2017, 08:37
Official
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer service
