DT
Deon T

1 reviews | Active since Jun 2017

19 Jun 2017, 12:32

Cancellation Fee

<p>We installed a ADT alarm more than 10 years ago. Never misses an installment. We then sold the house in 2014. The people who bought the house didn't want the alarm. I phone them to tell them to disconnect the alarm as we sold the house. They told us that we must put it in writting which we did in Feb/March 2014. We reallocate to KZN and joined ADT again. In 2015 they phoned us and told us that we didn't cancelled the contract. We told them to look at their records because we did cancelled in writting and that we joined ADT in KZN. They said ok because we are still with ADT they will sort it out. In May 2016 we received a call and now we own the R3000,00 because of a cancellation Fee, We had the alarm at that specific address more than 12 years ago and they told us that if we cancelled within 3 years (36 months) that we will pay a cancellation fee. The lady phoned again in June 2016 and told us that if we don't pay she will blacklist us. Never did we received and invoices or statements.</p>

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Replies (2)
Adt Security
Adt Security's reply19 Jun 2017, 14:20
Official

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services

DT
Deon T's update22 Jun 2017, 08:37
Reviewer Update

Still waiting for this to be sorted out. Again no satisfaction. Lady said that she will phone back, must speak to her boss and still no come back.