Cancellation

We signed up with ADT security for home alarm system back in 2020. However, our alarm system “the front butterfly beam was acting up around November last year (2023) so I called them for assistance and they couldn’t help me and said I needed a new battery which cost R500 and I will have to pay a call-out fee of R450 if a technician will come to my house to install it. So I went and bought my own battery and tried to connect it because we couldn’t afford R950 to change a battery whilst paying the ever increasing monthly installments. Something went wrong so I disconnected the alarm system but only stopped paying premiums in March this year because we couldn’t afford paying plus we had no service. Now they want us to pay premiums for March until end of June! And they are saying they need to come get our system but we paid cash for it when we signed up… I have asked to speak to a manager Ashleigh Davids but they keep telling me she will call me back… After being loyal customers from 2020 without missing a premium, this is the treatment we are receiving!!! Oh plus before all this, I called them many times requesting a new sign because one fell off and destroyed my wall paint and it doesn’t look nice where it used to be…they kept saying someone will come but no one came