Cancel contract

On the 19th Dec I requested to have my armed response service cancelled as it was of no value to me.

I've spoken to Natalie who mentioned they would consider re-adjusting my premiums. I was then referred to her manager Antonie Swannepoel, who was going to either look at my premium or cancel my contract.

I'm still waiting for Antonie to contact me. Its 2 weeks already since I initially requested to be cancelled. I've spoken to Nonwakazi and Amanah to find out what the delay is from Antonie - they have emailed Antonie but I'm still waiting for response from Antonie - meanwhile my bank account is being debited for a service I'm trying to cancel

My reasons for wanting to cancel is because I've had and instance where my alarm was triggered and armed response only arrived the next day. On a seperate occausion they arrived two hours later. The excuses that I got was that there was a shift change which caused the delay from armed response.(Pathetic excuse) I've also had instance when alarm was triggered and armed response would arrive promptly, however they would just park outside in their car which is all backed up by camera footage. Armed response did not get out of car to investigate why alarm is triggered.

I cant be paying this kind of premiums for this useless pathetic service. Antonie please contact me and don't just leave a miss call on my phone