1 reviews | Active since Jan 2016
Can not close an account after the agreed period.
I acquired ADT service for the period of 1 year as agreed with the salesman and paid in full via EFT. After the agreed period has elapsed I have been receiving monthly invoices for an additional year.<br> <br> After several attempts over many months, with customer service and the accounts department, to sort this out I have got nowhere.<br> <br> I have been told that I must pay an early termination fee (a substantial amount) since ADT only does 2 year contracts and their system reflects I have signed up for 2 years. <br> Clearly the contact was entered into their system incorrectly.<br> The contract also states \for any agreed period between the customer and ADT".<br> <br> Since then I have obtained the services of another security company and disconnected ADT's equipment.<br> They have not even bothered to investigate this"
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
