Call out threshold

<p>I received a message to say that I have exceeded my monthly call out threshold. WHAT??? Firstly I was NEVER informed of this when we did the contract. Then how did we have more than 5 call outs??? When I called your call center and spoke to a very rude man he indicated that it is when they went out to our property when we didn't answer our phones. Well I never received the response tickets so how do I know that the officer was there? </p> <p>Then I asked that I want to cancel my contract and apparently I can't until the end of July. I have requested a copy of my contract and the cancellation form.</p> <p>The fees you charge for so called excessive call-outs are ludicrous . I want a detailed report with sufficient proof that the officer responded to our property. If you deduct the excessive call out costs from my account I will proceed legally as you will be *****ing my money. <br />Money hungry corporates like ADT make me sick. I'll rather support a smaller security company like Monitornet or Brinant, I have regretted the fact that I signed up with ADT numerous times. </p> <p>As soon as I receive a copy of a contract I will consult legal counsel to determine how I can get out of my contract immediately.</p>