Call Out Fees *******

I arranged for a technician to come to our premises in November 2017 in order to replace our alarm remote and was charged a call out fee of R500. The technician paired the remote and then made some changes to our system on the control pad which had nothing to do with the remote.

Since then we have had one issue after the other and the control panel peeps randomly throughout the day and night. First I was informed by ADT that the problem is the battery which I then replaced. Then it was a communication error which has never occurred before the call out. In addition, my November Telkom bill had 209 calls to ADT!

After phoning ADT a few times, no one can tell me why this is happening. Then today they tell me that they need to send out a technician to determine what the problem is but only if I pay another R500!

I'd much rather change my supplier and probably also pay less per month. Thanks ADT.