call out fee - bad service....

<p>Good day,</p> <p> </p> <p>maybe this will get my problem sorted</p> <p> </p> <p>timeline of event.</p> <p>14th Nov (Monday) – house struck by lightning, alarm system gets fried.</p> <p>Called ADT to make arrangements for technician to come on 17th of Nov as that was the 1st available time slot – requested for a time and was told i cannot be given specific time</p> <p> </p> <p>17th Nov (Tuesday) – waited all day for technician for him to only arrive around 4.30pm</p> <p>Thabo (technician) checks the system and gives me a quotation of R3405.37 for installation of new system. He also advises me that even if I accept the quotation now, it’s too late for him to start working on it.</p> <p> </p> <p>18th Nov – I call ADT to let them know I accept the quotation and ask them to send technician . I was advised that earliest they can come is Tuesday the 22nd. I ask again for a time and this time I was told I can choose either before 12 or after 12, so I request after 12.</p> <p> </p> <p>22nd Nov – take ½ day off from work as technicians are due to arrive after 12. Technician arrives at 1210 and start working on replacing system. At about 1340, Thabo lets me know that he will not be able to finish the job today as he has other jobs he needs to get to. Reluctantly I let him go, with the arrangement that he will return on the 24th as that’s the only day he can come. Arrangement made for 1530 on the 24th</p> <p> </p> <p>24th Nov – Thabo arrives at 1530 as per arrangement and starts working. Thabo then lets me know me that Led and a few other things need to be replaced as well. I tell them to go ahead - nothing much I can do but accept. Thabo finishes work about 3 hours later. Then I get an invoice of R3055.17 including 3 hours of labor I get charged for – I am not sure why I am charged for labor time???</p> <p> </p> <p>29th of Nov – As my sister wasn’t aware that the alrm system was ‘fixed’, she enters the cottage and sets alarm on. She quickly switches it off. To our dismay the ADT control room doesn’t call us to ask if everything is ok. We then decided to test the panic button. Alarm starting making noise, but still no call from ADT control room.</p> <p>We later realise that someone peed in the cottage toilet - toilet sit is covered in pee and toilet not flushed. Only people that where in the cottage were Thabo and guy that came with him on the 24th of Nov.</p> <p> </p> <p>30th Nov - I call ADT to complain about Thabo and the toilet issue and request that we test the alarm. We then realise that alarm system in not linking to ADT. Earliest technician can come is the 1st of Dec.</p> <p> </p> <p>1st dec – different technician comes this time. He realizes that battery needed to have been changed and some other things are not working properly. He changes the battery and lets me know that he unfortunately cannot fix the rest as Thabo is the one that set it up and it is best that he come back to fix the problems.</p> <p> </p> <p>Called ADT and requested that they send someone today to come and fix the issue. i cannot be taking more time off from work. managed to get the manager to send back the technician and now i am waiting.</p> <p> <br />So I need to understand how is it that I need a technician to come 4 times to fix an alarm system and still doesn’t manage to fix and I sit with a bill of R6753.97 just to replace an alarm system. I am sure it doesn’t cost that much to set up a new alarm system.</p> <p> </p> <p>Fadimatou</p>