1 reviews | Active since Dec 2016
Call Centre asleep at midnight
Good Day
Last night (02/11/2017) was not the first time that this occurred.
I don't know if anybody else has experienced anything similar. Whilst asleep, my alarm goes off. I get up, deactivate the alarm, check that everything is fine....and wait for the ADT call to find out if everything is OK.
If it is the graveyard shift (11pm to 1 am), the ADT call never comes. Most probably the guys in the control centre are fast asleep. This has happened to me at least three times in the recent past....the latest being at 11:45pm on 02/11/2017.
I think ADT service is gone from bad to worse. Furthermore, I don't know when last I have seen an ADT patrol vehicle in my suburb.
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
Dear Mr Solajee
It's only a pleasure. Someone from our Technical department will contact you shortly to test the alarm with you and to arrange a booking with a Technician, if necessary to have the battery replaced. This will first be discussed telephonically.
Kind Regards
Natasha Goliath
Customer Services
Dear Mr Solajee
It's only a pleasure. Someone from our Technical department will contact you shortly to test the alarm with you and to arrange a booking with a Technician, if necessary to have the battery replaced. This will first be discussed telephonically.
Kind Regards
Natasha Goliath
Customer Services