AB
Alec B
1 reviews | Active since Sept 2013
01 Oct 2024, 11:27
Call Centre Aggravation
Typical call center arrogance and interrogation of a client. Managers at call centre avoid dealing with clients. Requests to speak to mangers were thwarted several times. Staff put me on hold for minutes on end whipst pretending to look for a manager. Bad service
Arrogant and difficult call centre staff undermine good work done by operational staff
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Replies (2)
Adt Security's replyOfficial
01 Oct 2024, 11:49Dear Alec Bozas
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
Best regards,
Adt Security's reply01 Oct 2024, 11:49
Official
Dear Alec Bozas
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
We apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind Regards Fidelity-ADT
Best regards,
AB
Alec B's updateReviewer Update
01 Oct 2024, 12:20If you guys understood customer service 101, someone senior would have rung me asap.
Your systems are not customer service orientated
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Your systems are not customer service orientated
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AB
Alec B's update01 Oct 2024, 12:20
Reviewer Update
If you guys understood customer service 101, someone senior would have rung me asap.
Your systems are not customer service orientated
***
Your systems are not customer service orientated
***