Burgled house - Frustrated and Appalled client

I had a burglary at my house on the 23rd August 2018 at 01:36. The cable connection to the alarm was cut and it delayed the response to ADT offices. I was contacted and confirmed that i was not at home. ADT security was sent out and the police also arrived. It was then confirmed that the burglar door and main door had been broken, as well as my TV ******. I couldn't make a case as i was not in town, thus the police did not open a case. My complaint is that the ADT security guard did not even request for the police to take finger prints or show any empathy and urgency, as when they left they just closed my door and the burglar gate without locking, as well as did not try to secure the gate. If it were not for my neighbours who went into my house and tried their best to secure the house by locking everything and placing a chain on the gate, then i don't know what else could have happened. My neighbour then further asked whether the security guard can please sit guard outside the house and he agreed, but as soon as she got into the house, he left. The lack of urgency and empathy shown by ADT is appalling as the cables are still not replaced and i now also have to pay +- R280 in order for them to come out and replace the cables. I am still waiting for the manager to contact me. I am seriously regretting taking on ADT as a security company and want to look for another security company who can do a much better job.