Burgled, due to your incompetence

This morning at 2.57 our alarm activated. The contact centre phoned and my husband informed them to send the armed response. 15 minutes later no response. We contacted them again and they said that someone was on their way. Another 15 minutes later we phoned again. This time speaking the manager. They informed us that a car has been at our premises since 3.08. We said that no one has arrived. At this stage my husband went to our living room, the zone that activated, and discovered that the window has been forced open and the TV was gone. The alarm activates as soon as the curtains move. So whilst your pathetic response was at the wrong house (we were told. When the chief reaction officer finally arrived 40 minutes later) the ******* took their time in getting into my house, taking the TV off of the bracket, cut the wires, carried it out the window, though the yard and over my wall in the main street we live in. Why the hell am I paying a premium if you're not protecting my home and family? These people could've killed all of us and you wouldn't even know or care. We got the alarm after being burgled whilst on holiday. 2 claims in 2 months thanks to your incompetence. Unacceptable!