JM
Jabu M
1 reviews | Active since Jan 2015
12 Feb 2021, 09:34
Bridging of contract and de*****ing customers
On the 12/02/2021 called Adt and spoke to a call centre agent by the name Shanton on *** who couldn't help after talking to him for about 20 minutes about my concern.He said he will be escalating the matter to Derk Kokomoer who is in the collection department yet he doesn't have a direct line to be called directly.
In 2020 January Adt alarm system was not working and they didn't even respond or call to find out why as they always do.I cancelled the contract as it was on a month to month basis by giving them 30 days notice.
To my surprise the billed me for the following month even though there was no service rendered in January.I made payments which they claim do not reflect on their side and I have proof of payment,They decided to Hand me over this month after they failed to respond to my trails of emails from last year.
As proof their intention are not good how come Derek Kokomoer working in the collection department doesn't have a direct contact number nor email address for such a big company as ADT yet ?
If you have Adt alarm system be very careful as they are Wolf's hiding in Sheep skin.They are bridging their own contract by not providing service yet want to milk money out of their customers.When they are questioned they fail to respond then run to hand people over.
Helpful (0)
Replies (3)0
Replies (3)
Adt Security's replyOfficial
15 Feb 2021, 12:59Dear Jabu
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply15 Feb 2021, 12:59
Official
Dear Jabu
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
JM
Jabu M's updateReviewer Update
17 Feb 2021, 07:29Good day
Indeed Tumi from your social media officer called and said the account will be credited and Derk Kokomoer will send me proof in black and white that the account is cleared and my name will be removed from their legal and credit profile will be updated accordingly.Looking forward to the proof as ADT does have my email address.
I guess will see how that unfolds in order for everyone to see if this is a PR stunt or ADT is honest in resolving the mess they created by messing up my lifely wood in smearing my credit profile.
This is totally unacceptable for ADT to play with people's life's and it should be condemned at all cost because we ask ourselves how many people are being used by this company for selfish enrichment at an expense of innocent people.
Once again thanks to the team at Hellopeter for this platform as it exposes incompetence and unfair treatment from companies who are greedy do whatever it takes to rob people of their hard earned money
Indeed Tumi from your social media officer called and said the account will be credited and Derk Kokomoer will send me proof in black and white that the account is cleared and my name will be removed from their legal and credit profile will be updated accordingly.Looking forward to the proof as ADT does have my email address.
I guess will see how that unfolds in order for everyone to see if this is a PR stunt or ADT is honest in resolving the mess they created by messing up my lifely wood in smearing my credit profile.
This is totally unacceptable for ADT to play with people's life's and it should be condemned at all cost because we ask ourselves how many people are being used by this company for selfish enrichment at an expense of innocent people.
Once again thanks to the team at Hellopeter for this platform as it exposes incompetence and unfair treatment from companies who are greedy do whatever it takes to rob people of their hard earned money
JM
Jabu M's update17 Feb 2021, 07:29
Reviewer Update
Good day
Indeed Tumi from your social media officer called and said the account will be credited and Derk Kokomoer will send me proof in black and white that the account is cleared and my name will be removed from their legal and credit profile will be updated accordingly.Looking forward to the proof as ADT does have my email address.
I guess will see how that unfolds in order for everyone to see if this is a PR stunt or ADT is honest in resolving the mess they created by messing up my lifely wood in smearing my credit profile.
This is totally unacceptable for ADT to play with people's life's and it should be condemned at all cost because we ask ourselves how many people are being used by this company for selfish enrichment at an expense of innocent people.
Once again thanks to the team at Hellopeter for this platform as it exposes incompetence and unfair treatment from companies who are greedy do whatever it takes to rob people of their hard earned money
Indeed Tumi from your social media officer called and said the account will be credited and Derk Kokomoer will send me proof in black and white that the account is cleared and my name will be removed from their legal and credit profile will be updated accordingly.Looking forward to the proof as ADT does have my email address.
I guess will see how that unfolds in order for everyone to see if this is a PR stunt or ADT is honest in resolving the mess they created by messing up my lifely wood in smearing my credit profile.
This is totally unacceptable for ADT to play with people's life's and it should be condemned at all cost because we ask ourselves how many people are being used by this company for selfish enrichment at an expense of innocent people.
Once again thanks to the team at Hellopeter for this platform as it exposes incompetence and unfair treatment from companies who are greedy do whatever it takes to rob people of their hard earned money
JM
Jabu M's updateReviewer Update
23 Feb 2021, 12:36Good day
As I mentioned before,this is just ADT claiming to fix this mess on this public platform of which in reality they are not intending to follow through on their promises which is bad service. This is the correspondence from Adt as proof on this date:
On Thu, 18 Feb 2021, 09:19 Shyden Mahlobo [Fidelity-ADT], <***> wrote:Good day Mam
As discussed telephonically. We have retracted your file from Nimble and they will not contact you anymore.
RegardsShyden Mahlobo [Fidelity-ADT]
Credit Control
Fidelity Services Group
Direct: +***6
***Ulwazi Business Park | 505 15th Road | Randjespark | Midrand | 1685
An email was send to them the same day but ADT ignored it to date and dont want to send the updated statement
Good day
All good and well but what does this mean in relation to the outstanding balance? Can I atleast get an updated statement.
Looking forward to hearing from you
With all this they didn't respond to my email and continued to inform Nimble to continue harrasing me to make a payment for the past 4 days after they have specifically said they will remove my name from there on the 18/02/2020
This is the email I send to them today because ADT doesn't honor they their promises even when it's in black and white.This is ****************
Good day,
It has been exactly 5 days since I sent an email with a request for a paid up letter and a statement that reflects that my account has been credited. I haven't received any feedback from you.
I have been receiving calls from the debt collectors Norman Bissett for the past two days. Now I regard this as harrassment after our telephone conversation and the email advising that this account has been retracted from them.
Please kindly address this situation because this is probably my last attempt with ADT. Furthermore I will be referring this to my attorneys and you will be liable for that cost as well.
Regards
As I mentioned before,this is just ADT claiming to fix this mess on this public platform of which in reality they are not intending to follow through on their promises which is bad service. This is the correspondence from Adt as proof on this date:
On Thu, 18 Feb 2021, 09:19 Shyden Mahlobo [Fidelity-ADT], <***> wrote:Good day Mam
As discussed telephonically. We have retracted your file from Nimble and they will not contact you anymore.
RegardsShyden Mahlobo [Fidelity-ADT]
Credit Control
Fidelity Services Group
Direct: +***6
***Ulwazi Business Park | 505 15th Road | Randjespark | Midrand | 1685
An email was send to them the same day but ADT ignored it to date and dont want to send the updated statement
Good day
All good and well but what does this mean in relation to the outstanding balance? Can I atleast get an updated statement.
Looking forward to hearing from you
With all this they didn't respond to my email and continued to inform Nimble to continue harrasing me to make a payment for the past 4 days after they have specifically said they will remove my name from there on the 18/02/2020
This is the email I send to them today because ADT doesn't honor they their promises even when it's in black and white.This is ****************
Good day,
It has been exactly 5 days since I sent an email with a request for a paid up letter and a statement that reflects that my account has been credited. I haven't received any feedback from you.
I have been receiving calls from the debt collectors Norman Bissett for the past two days. Now I regard this as harrassment after our telephone conversation and the email advising that this account has been retracted from them.
Please kindly address this situation because this is probably my last attempt with ADT. Furthermore I will be referring this to my attorneys and you will be liable for that cost as well.
Regards
JM
Jabu M's update23 Feb 2021, 12:36
Reviewer Update
Good day
As I mentioned before,this is just ADT claiming to fix this mess on this public platform of which in reality they are not intending to follow through on their promises which is bad service. This is the correspondence from Adt as proof on this date:
On Thu, 18 Feb 2021, 09:19 Shyden Mahlobo [Fidelity-ADT], <***> wrote:Good day Mam
As discussed telephonically. We have retracted your file from Nimble and they will not contact you anymore.
RegardsShyden Mahlobo [Fidelity-ADT]
Credit Control
Fidelity Services Group
Direct: +***6
***Ulwazi Business Park | 505 15th Road | Randjespark | Midrand | 1685
An email was send to them the same day but ADT ignored it to date and dont want to send the updated statement
Good day
All good and well but what does this mean in relation to the outstanding balance? Can I atleast get an updated statement.
Looking forward to hearing from you
With all this they didn't respond to my email and continued to inform Nimble to continue harrasing me to make a payment for the past 4 days after they have specifically said they will remove my name from there on the 18/02/2020
This is the email I send to them today because ADT doesn't honor they their promises even when it's in black and white.This is ****************
Good day,
It has been exactly 5 days since I sent an email with a request for a paid up letter and a statement that reflects that my account has been credited. I haven't received any feedback from you.
I have been receiving calls from the debt collectors Norman Bissett for the past two days. Now I regard this as harrassment after our telephone conversation and the email advising that this account has been retracted from them.
Please kindly address this situation because this is probably my last attempt with ADT. Furthermore I will be referring this to my attorneys and you will be liable for that cost as well.
Regards
As I mentioned before,this is just ADT claiming to fix this mess on this public platform of which in reality they are not intending to follow through on their promises which is bad service. This is the correspondence from Adt as proof on this date:
On Thu, 18 Feb 2021, 09:19 Shyden Mahlobo [Fidelity-ADT], <***> wrote:Good day Mam
As discussed telephonically. We have retracted your file from Nimble and they will not contact you anymore.
RegardsShyden Mahlobo [Fidelity-ADT]
Credit Control
Fidelity Services Group
Direct: +***6
***Ulwazi Business Park | 505 15th Road | Randjespark | Midrand | 1685
An email was send to them the same day but ADT ignored it to date and dont want to send the updated statement
Good day
All good and well but what does this mean in relation to the outstanding balance? Can I atleast get an updated statement.
Looking forward to hearing from you
With all this they didn't respond to my email and continued to inform Nimble to continue harrasing me to make a payment for the past 4 days after they have specifically said they will remove my name from there on the 18/02/2020
This is the email I send to them today because ADT doesn't honor they their promises even when it's in black and white.This is ****************
Good day,
It has been exactly 5 days since I sent an email with a request for a paid up letter and a statement that reflects that my account has been credited. I haven't received any feedback from you.
I have been receiving calls from the debt collectors Norman Bissett for the past two days. Now I regard this as harrassment after our telephone conversation and the email advising that this account has been retracted from them.
Please kindly address this situation because this is probably my last attempt with ADT. Furthermore I will be referring this to my attorneys and you will be liable for that cost as well.
Regards