BREAKIN, WAIVER IN PLACE, NO ASSISTANCE

I called and completed a waiver form which was emailed to Katrine Mc Master at the end of Aug 2014 (shortly after my mom's passing).I repeatedly followed up by phone and email with no status report on the waiver(which is a benefit should the account holder pass on).In November 2014 I called again and was reassured that the Waiver has been implemented and communication will be forwarded to me. Till this very day, your *********** accounts department still send my late mom sms's and emails for her ADT account regardless of me calling and notifying them that I completed a waiver form which was approved by ADT. I called AGAIN and spoke to NKOSIYANE, MLUDA on the 11th of March 2015. I re-sent him all the information including the death certificate and other supporting documents. He promised to give me feedback, now he is not even responding to any of my emails! What kind of circus are your running? I've recieved telephone confirmation that the waiver is approved. THIS MORNING THERE WAS A BREAK IN AND NO ADT PERSONNEL CAME OR CALLED. IM ON THE PHONE CALLING FOR SOMEONE TI HELP! YOUR SERVICE IS DISGUSTING AND PATHETIC! SANDI PROMISED ME FEEDBACK A MONTH AGO AND STILL NOTHING.