Break in No service

We had a break in during April 2015, we recieved a phone call from ADT control room, One hour and twenty minutes I received another phone call and were asked the following. ( must the door of the container be open )<br> Hallooo - we lock everything before we go home.<br> Needless to say a lot of items were ****** due to the fact that they took so long to respond to a alarm notification