breach of contract and debiting of my account

Hi<br> this is my mail below i sent on the 13th Feb but my problem is going on for about 2 weeks now and i have nobody contacting me.<br> Hi <br> I have been waiting for someone to get back to be regarding my problem and nobody seems to care.<br> I have a written contract Stating that ADT will install a new system including connecting the beams outside and the motion eye sensor in the house.<br> Phillip came over to my house and had a look and then wrote out the contract , if he knows how the connection works or not is not my problem cause I requested a quote and ADT sent him to me to have a look. If for some reason he was unsure about something he should of waited before giving me a written contract, now I find out ADT wants to charge me and extra R1900 to install the beam which is not fair and breach of contract as I have it in black n white stating there is NO charge. When I asked Phillip why did they send him as he said he was not a technician and does not know about the technical stuff, his unprofessional reply was and I quote.\ ARE YOU WILLING TO PAY A R1000 CALL OUT FEE""