Billing and general customer service as well as absolute harassment!

If there was an option to choose zero stars I would! I have been trying since November last year to get feedback on an amount that has been billed to my account without my agreement and as such my account is in arrears and I have been requesting a payment plan.

I am hoping that you can assist as I am not receiving feedback except for being harassed telephonically as well as someone pitching up at my house which is absolutely unacceptable!

I will have endless emails and WhatsApp messages to try and resolve the matter of my overdue account.

Please can I request : —> Suspend my service until such time as my account is up to date —> Can I have a realistic payment plan, offering me 40% discount is great and much appreciated but I do not have R2700 to spare to settle this account at this point in time.

From a customer service perspective the approach leaves a lot to be desired. I am not in a position to receive calls during the day given my place of work so hence I request email feedback