Billef for a service that was never provided

Good Day<br> <br> <br> You informed that it was our responsibility to ensure that that the Control Room is receiving our signals by testing it regularly, but what about my parents paying for a service that they had not received for 8 years. Do you guys think that is fair for a customer? You have received monthly premiums for 8 years and all you want to do is give them 3 months as a \goodwill gesture\".<br> <br> My parents were also never informed about having to ensure the Control Room is receiving your signals by testing it regularly until they raised this matter with ADT. They will not accept the 3 months free as compensation as they have paid for a service they have not received for 8years and will take the matter further if they have to.<br> <br> Will be waiting for your response.<br> <br> Regards<br> Chad Flandorp"