Bill extra for cancelled responses.

I am slowly getting tired of ADT services, I get SMS's every month to say I exceeded my monthly responses, this month alone they say I received 19 responses and will be charged R365 extra to the amount I pay monthly.

Most time the agents call, I tell them to ignore the panic if no zones are activated, but they still send response, sometimes an alarm is activated and they don't even call, I call and cancel the response and they still send them, and I refuse to give the response unit my pin because I know I cancelled, but they still bill me for that

I am yet to understand how are we paying R500 just to receive 4 responses in 31 days, what's the point of having adt then, the reason we contract is because the SAPS takes forever to come, but ADT can only help you 4 times in 31 days and bill you extra for more responses.

Please check all my call records and note how many times I cancelled the response or called to cancel the response and you still send them, and tell me why I am being billed for that.

Once you do that cancel the R395 bill for 19 responses or terminate my contract.

I am sure I can get better services elsewhere.