Beyond Pathetic

The most pathetic company I ever had to deal with. Sent an email on the 13th of September to cancel my monthly armed response service. Received an automated response that one of their agents will be in contact with me, but that hasn't happened. The most pathetic company when it comes to communication with their customers. Nine days later still no response, even though I have a ticket number (E75BC206327BA). The only way to get a response from them; is through this channel. I hope they won't deduct anything from my account, since they are pretending not to have received my email.