Beyond fed up with empty promises and in general bad security from both React alarms and ADT

We struggled with getting the contract signed as there always seemed to be a problem with something on the contract.

Our contract does not have a monthly deductible amount on the what will be debuted Column. This I feel is important.

We waited long for a technician to come and change the code. This to us was a big problem as there was a Crèche on the premises and a lot of people knowing the ins and outs of the house. And obviously the codes as well seeing to it that the Crèche owners got the alarm system.

ADT or React Alarms did not put in a new system as we were informed they needed to actually do.

The sensor in the hallway was not working when the alarm was initially tested, but it also was not fixed.

We do not have a marked ADT premises. I personally think this is a bad business move from your side as each premises having a alarm system is a advert for that company.

The crèche owner was phoned in more than one occasion about our alarm system after our contract was signed. She was asked personal questions about our house and alarm system. This fault from ADT nearly ended with a restraining order against her as she harassed my husband. Not only about our alarm system but also about money as she claimed the alarm system was hers.

I thought the app is the most amazing thing to have as you can set and deactivate your alarm on your phone. And you can see in witch zone the alarm is triggered. Ever since the call out for the technicians on Sunday there is a permanent notification on a alarm triggered in petition 2. And we have nothing in petition 2. ADT will phone us when we are out and say there is a alarm triggered but it does not show on the app. This caused us to rush home in more than one occasion and then we got here before ADT call out responders.

The responders and calls are slow and not as fast as we were told they should be. There was a few times I timed them after a alarm the call being like 10 minutes after the alarm stopped them about another 20 minutes for someone to come out. By this time someone’s life could be lost and not to even talk about property damage and things that can already be ******.

The thing is you can not say when these things are really someone busy breaking in or trying to or whether it is nothing. If you leave it, it might be the time you need help.

The biggest issues being the final nail in the ADT coffin is the fact that we put in a sensor in the garage as we had a break in, in our garage. The sensor was fine and then our problems started getting bigger every night round about 1 or 2 in the morning the alarm is triggered in the garage. We investigated, sprayed Doom put out rat poison and we found nothing wrong. There was occasions that the alarm went off more than 1 time in a morning. We ended up not arming for quite a time. Crime is bad in the CW 3 area. So we need our alarm. We want to feel safe and be safe.

About trying to solve a problem: if you know people are at a point where they want to cancel a contract due to problems with a system and them wanting to cancel a contract technicians not getting back to calls and customers ending up trying 3 days to get someone that comes out to fix the problem. You make sure you arm your technicians with the right equipment. Our appointment was scheduled for Sunday 3 o clock. I had to tell my colleagues that I will be attending my Christmas party for work a little later as we have a issue with our alarm and the technicians only being able to help us 3 o clock. It will be fast I said. Noting that our Sunday lunch was paid in advance and that we had to pay our selves. The technicians arrived here just past 5 o clock witch meant I had to completely cancel and waste the Christmas party money I had to pay in advance. Because it got to late. Bonus is there is still a problem with the new sensor...

We tried to give ADT, React alarms a fair chance but the blame shift from ADT to React alarms and from React alarms to ADT. My husband is furious because every one he speaks to regarding the problems and the contract and about cancelation shifts the blame on this one and then on that one. I am assuming you should be a team working together to be better and not apart to fall apart which you are doing.

Everything said I would please want the money that was deducted from my husband for a system problem to be paid back ASAP. And then I want to cancel the contract that is not even a valid contract with who ever it is ADT or React alarms ASAP.

This was my message a month ago. Phoned in the meantime but still no one can help me. And yet again charged for 18 call outs witch did not happen for November?

Beyond fed up