MS
Mandla S

1 reviews | Active since Sept 2018

31 Aug 2022, 18:50

BEWARE when ADT calls to fix your ALARM SYSTEM you will be charged

I-m VERY ANNOYED with ADT they make unsolicited calls claiming to come fix something on their alarm, now the calls sound innocent, they go like since we in the area we thought we could come by to fix something in the alarm and me I naively thought ooh yehh great you can pop-by. Given that I never initiated the call I really thought the company is being generous spotting something their alarm to come fix it. I was HORRIBLE SURPRISED in these turf-times to find I have been debited +R450 on top of the monthly premium R476.74. To ADT I am just a business transaction a cash-*** waiting to be milk. I am writing this because my wife has just informed me that ADT has called again wishing to come fixing something again and they never care to inform what it is that they fixed. Right now i-m really questioning myself as to why I even agreed to this given that there is no value to be derived as there is always somebody in my house and in our area ADT is hardly visible if there was a way I would cancel this arrangement. SEE BELOW Hi Why was I debited 3 times in July why would you do that when I was told I am only a month in areas and was to only pay the amount of R913.50

Why was I charged for this when I never called you people you volunteered IR-AUG2022DB107628-CT 01-08-2022 IR SERVICE FEES AUG 2022 01-08-2022 R476.74 R0.00

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Replies (1)
Adt Security
Adt Security's reply01 Sept 2022, 08:52
Official
 We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       
 Kind regards
 Fidelity-Adt