DK
Donovan K

1 reviews | Active since Nov 2017

29 Nov 2017, 09:50

BEWARE OF ADT AS THEY SELL THEIR BAD DEBT

Beware ADT SECURITY sells their bad debt with clients that owe them nothing and I have all the correspondence from almost 2 years ago and now they threaten you legally however they the ones who delivered pathetic service and they respond in an email that the amount was written off however now you are approached by a company that bought their bad debt and you actually owe them nothing. They lowered the my them monthly premium so much to retain me as a client acknowledging they at fault. We have more proof of pathetic service and equipment not working but this is how they operate. PLEASE BEWARE THIS IS UNACCEPTABLE

0
Replies (7)
Adt Security
Adt Security's reply29 Nov 2017, 10:27
Official

We take note of your comments. These have been communicated to the Nimble Group department. Someone will be in contact with you soon.


Kind regards
Customer services

DK
Donovan K's update01 Dec 2017, 15:14
Reviewer Update
Please Public really look at ADT if you are using them they are real ********* and not a help at all. They make up stories and threaten and bully you after they cause the problem with pathetic installations and don't perform, then they drop your monthly fee to keep you due to their pathetic service, then they make another story up that a Radio was not returned thus a charge but we have in writing them pleading for us to please get the new owners to continue which I did, stupid me and now they continue with threats. Keep all your paper work with everything they say as they will threaten you. I had a break in, R 80000 loss and they are the security specialists that should advise you, don't be fooled they never will and because I had a electric fence I was never told they will not come into our premises but when the break in happened they through everything at us as though we must be security specialists . They only throw it at you when something happens. I had a guard even with a Ladder he was so big he would not get into our premises. I was told in a report he saw nothing but yet from across the road you could see the entire window against a wall. Please investigate and take action this is serious. Make sure you keep and get everything in writing when they say anything.
Adt Security
Adt Security's reply01 Dec 2017, 15:23
Official

We take note of your comments. These have been communicated to the relevant people. Someone will be in contact with you soon.


Kind regards
Customer services

DK
Donovan K's update01 Dec 2017, 15:26
Reviewer Update
Same thing all the time but they send us threats everyday. Proof of your service to customers.
Adt Security
Adt Security's reply01 Dec 2017, 15:46
Official

Dear Mr Kotze

Nimble Group (Norman Bissett) is busy investigating and gathering as much information relating to your complaints above. They will call you soonest to further discuss, address and resolve.

Kind Regards

Customer Services

DK
Donovan K's update09 Mar 2018, 17:01
Reviewer Update
Don’t be fooled that when you get a response from ADT they are actually doing anything about their pathetic service. What they do is harass you and your wife with threatening sms. This is the company that is their to protect you but they are the biggest ********* themselves. I am trying to cancel my other account with them and they refuse to respond at all and will not accept my notice. PLEASE NEVER USE THEM YOU WILL NEVER GET PROTECTED AND THEY WILL TARGET YOU.
Adt Security
Adt Security's reply12 Mar 2018, 08:53
Official

We thank you for bringing this to our attention. You will be contacted by someone to discuss further.


Kind regards
Customer services