Beware: ADT Security's Alarming Lack of Service and Accountability!

I am utterly shocked and disappointed with the abysmal service I received from ADT Security. They were incredibly quick to deduct money when I signed up, but when I encountered an issue with my alarm and couldn't remember the login details, their response was far from satisfactory. I requested their technicians to see if they could override the system. They visited but spent only a short time at my property, concluding that the alarm couldn't be overridden and suggested a replacement costing R10,000.00. I declined the quote, confident that the alarm could be fixed, and indeed, another company resolved the issue for a fraction of the price.

Throughout this ordeal, ADT never followed up, nor did they even bother to place their signs on my property. In December, I spoke with the representative who signed us up, and she agreed to cancel our service. I suspect her willingness to cancel was due to the fact that they provided no service whatsoever, let alone substandard service. She promised a full refund, yet despite numerous agreements to do so, we have not received a cent back.

ADT was swift to take our money but has been appallingly slow and unresponsive when it comes to issuing a refund. I am extremely dissatisfied and will continue to share my experience of their complete lack of service until they refund us in full.