Being charged for something I dont have

Dear Reader <br> I contacted ADT to have a new installation done - which was also quite a trouble to have, the day the techinicians were meant to come to fit - they failed to arrive - after me telling the person that called to arrange the date that I had taken the day off from work to accomodate them on a weekday - they still never come on the day. <br> <br> Two days later they pitch up unannouced at my house - when I had made no arrangements. <br> After much debate with the techinicians about the costs of re-wiring a panic button - which I was told will be at no cost as its a new installation, I told them I dont want installation. <br> I then received an sms to test my alarm - how can I test something that doesnt work. <br> I called the call center and spoke to precious - she advised that she will call me back - she then did to advise that the alarm system is marked as active on thier end and that I must send them an email to cancel it. <br> She said she would call me back that day (Wednesday 16/09/2015) but she never did. <br> I then spoke to Zandile on Friday 18/09/15 - she advised that she would call me back but didnt. <br> I DONT WANT A DEBIT ORDER TO GO OFF MY ACCOUNT WHEN I DONT HAVE THIS SERVICE!!!!!