rD
refiloe D

1 reviews | Active since May 2013

23 Feb 2023, 13:04

Be careful of ADT Security!!

I cancelled my security services with ADT end of november 2022. Then i paid for one months notice and strangel enough i was also charged for annual radio fee despite the fact that i served notice to cancel the contract, but i let it go and paid. Then i was surprised when another debit order was raised the following month, i then asked my bank to reverse it. To my surprise and shock a week or so later i was handed over to attorneys as i didn’t pay my dues. This is absolutely shocking to say the least.

0
Replies (3)
Adt Security
Adt Security's reply23 Feb 2023, 15:14
Official
Dear Refiloe D
 We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.       Kind regards
Fidelity-Adt  
rD
refiloe D's update03 Mar 2023, 13:48
Reviewer Update
Thank you ADT my query has been resolved successfully and i was refunded the annual subscription fee as promised. Also thank you to Hello Peter for this platform.
Adt Security
Adt Security's reply03 Mar 2023, 15:30
Official
Dear Refiloe D

I'm glad we could be of assistance and your concerns has been resolved successfully.

Kind Regards
Fidelity-Adt