Bad service, no service at all !!

<p>I have a complaint with ADT SECURITY COMPANY. I have app**** with this company for an alarm Security System in January 2016. The've promised that the system will be installed in a weeks time. So two weeks go by with no installation and the third week as well, still with no Installation.</p> <p> </p> <p>I then phoned them to advise that I am now cancelling the deal, before my account get debited. I do have proof of all the details; which I am enclosing as well. I was advise that even if, I don't send the letter; it is going to be fine, because I can't be charged without signing an approval letter that the installation was done. I then said; nevertheless I still want to send the letter, to be on a safer side. </p> <p> </p> <p>I was very much surprised, that how does this company do their books, because they went on and debited my account. I then phoned them again; and wanted to know how did this happen. I then send another letter; which I was positive that they have receive it. I even requested them to reply to my e mail, and they never did. I went to my bank and requested them to stop the debit order.</p> <p> </p> <p>It has happen now again on the 12th May 2016, that ADT called me again that I am behind with my installments. The consultant said; but they have my banking details. I said; if you do have a person banking details; you just go debiting her account, even if the was no service done.</p> <p> </p> <p>I really does not know now; what to do with this company</p>