BAD SERVICE, NO RESPONSE WHEN ALARM ACTIVATED

I've been a client for many years. However, the service has deteriorated badly over the last two years. On alarm activation, the call center either does not call at all, only calls after 10 minutes or longer and don't send out response teams when they do call and find no answer. The call center puts one on hold, sometimes for as long as 10 minutes after which time they drop the call. Promises to call back are not kept. Technicians arrive hours late.

AVOID AT ALL COST. They are expensive, their service is poor and they will certainly not keep you safe. All they have are excuses, ranging from too many calls during loadshedding and bad weather.

There are other options around. I am canceling.