Bad Service / ************

<p>I phoned ADT with a problem with my alarm. A technician was sent to my premises on the 18th Sept 2016, he spent about 10 - 15 minutes repairing my alarm. He advised me that my receiver was faulty and he would have to replace the receiver, a quotation was made out for R1,736.49. I requested that he give me the name of his technical supervisor to check the price as I was told very intimidatingly that should I not replace the receiver immediately, I would have to pay another R735.30 call out fee as well. He advised that he was employed by an independent company. I signed the tax invoice for the call out fee and advised that I would like a 2nd quote which he noted on the quotation form.</p> <p> </p> <p>The technician arrogantly left my offices only to come back under false pretences of leaving his *****driver behind, walked straight to my keypad and sabotaged my alarm system by entering several numbers, he did not even look for his *****driver and left. I felt threatened by his behaviour.</p> <p> </p> <p>The receiver was taken to an accredited supplier who advised that the receiver was not faulty at all. I called ADT and was sent from pillar to post. I demanded to speak to the head of the Technical Dept. After making three 30 minute calls I spoke to the Technical Manager, who advised that he wanted to look into the matter and send another technician to my premises, I refused as I am not allowing another stranger into my premises and requested the installer code for my technician to repair the alarm. The Technical Manager called me once to tell me that his technician was given a warning and would follow up with me. I received a call from him 5 days later after hours, with no useful information.</p> <p> </p> <p>I am now petrified of allowing strangers access to my offices as who can I trust? All this and I have been a loyal customer of ADT for many years. I fell ADT is totally unprofessional and displayed inappropriate behaviour.</p> <p> </p> <p> </p>