BAD SERVICE FROM THE BEGINNING

I OPENED AN ACCOUNT WITH ADT SECURITY ABOUT 2 YEARS AGO. EVER SINCE IT HAS BEEN THE MOST HORRIFIC EXPERIENCE. Around 6 months ago, i called to cancel as the staement "ALWAYS THERE" in my opinion is false. i waited 2 hours before adt actually responded to the alarm that i purposely set off just to test if they are as good as they say they are. i then called to cancel the contract and was told to rather cancel when my contract ends which is this month. One of there cancellations consultants said to me please hold while i open up my system, he kept me on hold for 7 minutes without no communication what so ever. i eventually ended the call. i personally would NEVER EVER RECOMMEND ADT SECURITY TO ANYONE. I DID TAKE IT TO A POINT WHERE EVERY SINGLE FAMILY MEMBER OF MINE HAS ADT AND NOW THEY TOO WILL CLOSE THERE ACCOUNTS WITH THEM. WITH EVERY SINGLE COMPANY I HAVE EVER WORKED WITH ADT IS BY FAR THE MOST ***********,UNRELIABLE COMPANY I HAVE DEALT WITH. THERE STAFF IS UNFRIENDLY, UNHELPFUL AND MOST DEFINITELY DO NOT PUT THERE CLIENTS FIRST. IF THEY ARE UNABLE TO ASSIST YOU OVER THE PHONE. HOW CAN YOU TRUST THAT YOUR HOME AND SAFETY WOULD BE TAKEN CARE OF.