Bad service from staff and management

In January I had an ADT alarm system installed at my apartment in LA mercy area . Thursday 1 February my place was broken into case no 5/2/2018. The alarm did not trigger, no fingerprints was found and no one from management called or emailed after I requested from call center. I called 4 times to the call center the line was dropped each time I requested a manager, received 3 calls one from the tech guy that equipment will be changed Friday 2 February he did not change anything its a week later. I asked for assistance from management because I noticed the alarm beams do not work .The patrol guy from ADT checked with me and said its faulty he also asked my password. I requested an ADT manager call or email me . its February 7 February 18 a week later no management email is given . The sales guy at ADT that did the documentation said that he would get management to call me no response. Today Feb 07 a lady from the technical department calls to say they will assist Friday 8. Still no management email given after i made contact. I am denied a management email address and I'm paying for a system that does not work. R 795 was my first payment to ADT and I do not feel safe at all with ADT Security . Its really sad that we get ********** so easily in believing that our safety is in the hands of a company that avoids helping their clients. Really disapointed in the terrible service provided.