Bad service from ADT security.

On the 2nd of April 2019 I had a break-in in my house. I have lost my TV and wallet. I have a 24 months contract with ADT. I called Adt since Tuesday morning with regards to the report on the time they arrived in my house and also for the alarm activation report. I need to hear the observation of the armed responce that were on the scene. I did receive a report on the police regarding their observation. I spoke to Mr Kyle McLachlan on the 4th and the alarm activation report was send via my email. I later informed him that I did not receive the report from the armed responce. I have been calling everyday since but I haven't received any report. Saturday Brian called me assuring me that the Area Manager will contact me. It's been quiet since. I made a follow up on the 8/4/2019 and I was told that I should wait. I feel like they are not prioritising my case. I have lost valuable assets. I cant find any closure now because of this.