Bad Service from Adt Middelburg/Witbank

My Alarm went down and depleated my battery that is 3 times more than a normal battery. I phoned Monday 28 November 2023 at 10am to ask for assisstance. After they put me threw to witbank branch(because in middelburg no one ever answer) they said they will sent someone during the day. I waited from 10 am and after 5 pm no show. Had to ask work if I can work from home on Wendsday 29 Nov 2023 so that I can phone and sort it out. Again same procedure. No answer and the person send them a mail. They responded and I waited 1hour 30 minutes,just so that technichian said I must wait so that someone can i stall it later today. He drove off with no care. So back to square 1. Then they phoned and tell me they will replace it today,but cant give a time. I cant put my work on hold if someone cant or wont do their work. If I dont pay they will call that same day. Need assisstance no one answer. Will ADT pay my battery that is depleted and cost more than R1000? No change. But its their system that was at fault. Will they give ypu discount for discomfort....again no way. Pay you must pay,for what service