BAD SERVICE FROM ADT

Good morning. On 2nd of September 2020 Wednesday i left my house at 533 tamarind street ERF 7557 , It was something pass 10 for my mothers 11 o cloak check up at Louis Pasteur . Everything was fine. All the doors and windows were closed. ADT alarm armed. I didn't believe it when i came back At 14 hour to find out that the was break in my house. The alarm was activated because of burglary. ADT failed to call me for alarm activation. I call them the following day to find out what happen and i asked them why you did not come they are claiming that the didn't receive signal. I always check my alarm, normally i get automated voice respond from ADT. I spoke to Latoya ( monitoring service). She told me that she can make arrangement for technician to come and test my alarm. I told her that there is no need for her to send technician because the problem is with them , I told her that the problem is not in my house and i decline because she said i should pop up money for technician services.I lost my laptop, my big screen TV and my play station to burglary. I have join ADT in 2009 thinking i am protected by them, they have betrayed my trust. ********* took advantage of their incompetency. I have paid a lot of money to them for poor service. They must pay all my money back from the time i joined them. You will think that you are protected while you are not protected. I think i am not the only one who had this problem, we are many. We are working very hard for our money, ADT is getting money for nothing. I am not happy with them, ADT's interest is only in eating people's money not protecting people. I have not seen ADT patrol car in my area in a while, because there are not there, there are eating peoples money only. This is poor service. ADT you putting our lives in danger. ADT should change their attitude and put people's lives first. ADT you had the audacity to send technician first , you should have send the patrol guy first to check my well being and damage to the house. This modus operandi is very poor.