BAD SERVICE FROM ADT

Disgusting service , with no effort to resolve the current issue after numerous complaints. My Name is Ebrahim Lalla I have been with them more than a Year, I get absolutely no service from them for my business , When the alarm goes off , they do not give me a call or send out armed response- When I bring it to there attention they blame load shedding. surely they should have a back up plan in this regard. I am paying for a specific service.. I do have a radio transmitter that sends signal directly to the ADT Monitoring center. Every month I Pay R 650, and getting absolutely no service! My life can be in Danger , when I press the panic button I get no response. My business is in a high Crime arear