Bad service from ADT!!

I had a break-in on the 2 April 2015. ADT sent an inspector to our house on 8 April 2015 to investigate and provide an Activation report. I was promised that the report will be sent to me. NO REPORT! I then contacted call center and then requested an activation report on 14 April 2015. I was promised that the matter will be escalated and that the Technical Manager will send me the report asap. STILL NO REPORT. I then proceeded to phone every day asking for the report. Every time I got the same story \the matter is escalated to the Technical Manager and he will send the report this morning"GUess what NO REPORT. Now I am on hold for 20 minutes with ADT to speak to the Technical Manager Rashied Natherson...guess what? He is not available! I have been a customer with ADT for more than 10 years. This is the first time i have the displeasure of needing assistance from them and I am disappointed to say that they do not care about you and rather send lies form the Call Centre!!! They simply do not care to give any kind of service!"""