Bad service from ADF

I have a adt alarm system at home with a beam in front of my property and on Sunday evening they stole my gate motor but the alarm didn't go off and the guys were in my yard cause I saw the foot prints. Only to find out from a adt technician that there is a blind spot on the beam so now they want me to pay again to move the beam so I called them on Monday the 30th September and today is the 04th of October and still nobody has made contact with me regarding this matter.