Bad service ever

Takalani from ADT has a nerve to tell me that I am arrogant after she and her colleagues failed to perfom their duties. I have made a complain that I am not able to make payments for their services via my bank app and I went to the bank ATM to make the payment (Cash deposit), the machine gave error messages that the account was not linked. I sent them an email addressing my difficulties with their invoice and payments. A lady from ADT called and advised that I go make the payment at Checkers, I did that immediately. I took it upon myself to send proof of payment to the same email I have sent my complain since I was not told or requested to send any proof of payment neither given an email address to send to.

Now Takalani from ADT wants me to do her job by locating the proof of payment as I am telling her to go search for it on their system or email address that I used for making my complain and she has a nerve that I am being arrogant.

If this is how ADT treats their clients, then not me. I can easily just to another security company especially that we are tolarating nonsense with ADT. Most of my neighbours even complain about the visibilty of ADT in the area, some do not even want to subscribe to it because they feel it is useless. Now I conquer with neighbours as some staff members of ADT are so able to call us arrogant.