Bad service

I call Adt Head office on 9th of January 2024 spoke to the lady by the name of mpumelelo or mpumi and don't recall the name, it was approximately around 14:11 regarding to removal of alarm system cos of I canceled the contract . She told me that she will escalate the matter.. I called vaal Adt on 10th I spoke to molemo he said he will escalate the matter. Even now I am still waiting for feedback. I hate myself to sign contract with Adt.