SR
Sean R
1 reviews | Active since Nov 2020
19 Nov 2020, 10:28
Bad service, dishonest mob, Steer Clear
Several attempts to cancel the service which I didn't contract in the first instance and then I gave up. I disputed the bill for $124 and they said they would get back to me but never did. In the end I paid it on 6/10/20. Today I get a letter from a debt recovery agency and I call - despite quoting the receipt number the extremely rude person in the billing department refused to sort the problem and said they will get back to me. Right. Stay away from this poor service dishonest mob.
Helpful (0)
Replies (3)0
Replies (3)
Adt Security's replyOfficial
19 Nov 2020, 11:23Dear Mr Sean Reese
We thank you for bringing this to our attention. I would like to assist in escalating your concerns to the relevant department and branch, but will need your assistance to do so.
Please urgently confirm the contact cell number that was affiliated to the premises in question, We cannot seem to trace your details on our database with the information given on the Hello Peter. You can send me the ID number on a private response to this Hello Peter.
Thanking you in advance for your co-operation.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. I would like to assist in escalating your concerns to the relevant department and branch, but will need your assistance to do so.
Please urgently confirm the contact cell number that was affiliated to the premises in question, We cannot seem to trace your details on our database with the information given on the Hello Peter. You can send me the ID number on a private response to this Hello Peter.
Thanking you in advance for your co-operation.
Kind regards
Fidelity-Adt
Adt Security's reply19 Nov 2020, 11:23
Official
Dear Mr Sean Reese
We thank you for bringing this to our attention. I would like to assist in escalating your concerns to the relevant department and branch, but will need your assistance to do so.
Please urgently confirm the contact cell number that was affiliated to the premises in question, We cannot seem to trace your details on our database with the information given on the Hello Peter. You can send me the ID number on a private response to this Hello Peter.
Thanking you in advance for your co-operation.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. I would like to assist in escalating your concerns to the relevant department and branch, but will need your assistance to do so.
Please urgently confirm the contact cell number that was affiliated to the premises in question, We cannot seem to trace your details on our database with the information given on the Hello Peter. You can send me the ID number on a private response to this Hello Peter.
Thanking you in advance for your co-operation.
Kind regards
Fidelity-Adt
SR
Sean R's updateReviewer Update
21 Nov 2020, 09:01***. Look forward to your call.
The person I spoke to Friday morning was gonna email me by COB yesterday. They did not.
The person I spoke to Friday morning was gonna email me by COB yesterday. They did not.
SR
Sean R's update21 Nov 2020, 09:01
Reviewer Update
***. Look forward to your call.
The person I spoke to Friday morning was gonna email me by COB yesterday. They did not.
The person I spoke to Friday morning was gonna email me by COB yesterday. They did not.
Adt Security's replyOfficial
23 Nov 2020, 09:04Dear Mr Reese
Please advise who you spoke to and what branch you fall under. I am in Cape Town and have no idea who called you.
The cell number provided does not reflect in our data base and gives me a long engaged tone when I try to call.
Kind Regards
Fidelity-Adt
Please advise who you spoke to and what branch you fall under. I am in Cape Town and have no idea who called you.
The cell number provided does not reflect in our data base and gives me a long engaged tone when I try to call.
Kind Regards
Fidelity-Adt
Adt Security's reply23 Nov 2020, 09:04
Official
Dear Mr Reese
Please advise who you spoke to and what branch you fall under. I am in Cape Town and have no idea who called you.
The cell number provided does not reflect in our data base and gives me a long engaged tone when I try to call.
Kind Regards
Fidelity-Adt
Please advise who you spoke to and what branch you fall under. I am in Cape Town and have no idea who called you.
The cell number provided does not reflect in our data base and gives me a long engaged tone when I try to call.
Kind Regards
Fidelity-Adt