BAD SERVICE/DELAYED REFUND

WE CANCELLED OUR ARMED RESPONSE ON 29.04. I RECEIVED CONFIRMATION ON THE 08.05 (AFTER A 2ND EMAIL SENT ON THE 05.05 REQUESTING THIS). WE WERE TOLD BY ALFREDA WALKER THAT SINCE THE RADIO AND AERIAL TRANSMITTER WAS RENTED, THE TECHNICIAN WOULD BE IN TOUCH TO COLLECT. WE SENT ANOTHER EMAIL ON 08.05 ADVISING ALFREDA THAT AS WE HAD PAID THE RADIO LICENCE IN DEC 2014, WE EXPECT A PRO-RATA AMT REFUNDED AS THIS FEE IS PAYABLE ANNUALLY AND UPFRONT. NO RESPONSE FROM ALFREDA. ANOTHER EMAIL RE THE REFUND ON THE 20.05-THE TECHNICIAN HAD MADE ARRANGEMENTS TO COLLECT THAT EVENING BUT NEVER PITCHED UP. EVENTUALLY RECEIVED AN EMAIL FROM ALFREDA SAYING ADT DOES NOT DO PRO-RATA REFUNDS ETC! I TOLD HER WE CANNOT BE BILLED FOR A SERVICE WE ARE NOT USING AS THE LICENCE FEE IS BILLED IN ADVANCE FOR THE YEAR TO COME. SHE RESPONDED VERY ****ILY ON THE 27.05 TELLING ME WE WOULD NOT BE REFUNDED! I IMMEDIATELY REQUESTED HER SUPERIORS CONTACT DETAILS AND AGAIN ON THE 1ST & 4TH JUNE. SHE RESPONDED ON THE 4TH JUNE SAYING WE WOULD BE REFUNDED.EMAILED ON THE 11.06 AGAIN ENQUIRING WHEN THIS WOULD HAPPEN. SHE SAID NO LATER THAN THE NEXT WEEK (W/E 19TH JUNE) ALMOST 2 WKS LATER AND STILL NOTHING!!! PATHETIC!!