DVDM
Dawid Van Der Merwe

1 reviews | Active since Jul 2016

06 Apr 2021, 20:03

Bad service

Poorest service I have ever received from any company in my life. Numerous emails and whats app messages to stipilate exactly what we needed and agreed to and paid for. Zero vote of confidence for this company. Will never ever support them again.

0
Replies (4)
Adt Security
Adt Security's reply07 Apr 2021, 11:55
Official
Dear Mr Van Der Merwe

Thank you for bringing this to our attention.  We would like to assist with your concerns, but cannot seem to trace your profile on our database with the cell number and e-mail address given.

Please confirm the address in question in Richards Bay and I will escalate it to the relevant department to further discuss.

Kind Regards 
Fidelity-Adt

Adt Security
Adt Security's reply08 Apr 2021, 09:41
Official
Dear Mr Van Der Merwe

Please see above and urgently advise?  We would also like to know more about the nature of the complaint, so that we can escalate this to the relevant Manager of that department.

Thanking you in advance for your co-operation.

Kind Regards
Fidelity-Adt
Adt Security
Adt Security's reply14 Apr 2021, 11:35
Official
Dear Mr Van Der Merwe

Please be advised that one of our Managers in Richards Bay have been trying to call you via the Watsapp number you supp****, but kept getting your voicemail.

He also sent you an e-mail yesterday to the one on the Hello Peter and have yet to receive a response.

He would like to assist and will await your response to further discuss the way forward.

Kind Regards
Fidelity-Adt


Adt Security
Adt Security's reply16 Apr 2021, 10:45
Official
Dear Mr Van Der Merwe

The Richards Bay Manager has advised, that he will send another e-mail to  you and will await your response.

He would like to assist, but will need you to briefly enlighten him of what the concerns are all about and he will address this accordingly with you.

Please respond to hu e-mail, so that we can resolve your concerns with you.

Thanks for your co-operation.

Kind Regards
Fidelity-Adt