SF
Sasha Frade-Bekkee

1 reviews | Active since Dec 2015

21 Dec 2015, 20:57

Bad service, Breach of Contract, Broken in to

Your service and attitude is absolutely disgusting. We get broken into 3 times after getting told that everything on the premises is fine. Then when I notify you of cancellation I get told that I have to pay you out for the remainder of the contract - for a service I'm not receiving. The alarm system is mine so don't see what I need to pay you for. Then last night I get broken into worse than before. Call centre doesn't even have record of it. You send someone to fix the alarm and couldn't. And then want to charge me for a security guard or R100 per drive by, and with a rotten attitude from your call centre agent!!! I'm so tired if your bad service. I will be taking you to the consumer council. When I wanted to cancel with you the person I emailed plainly ignored my concerns and hasn't even responded yet.

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Replies (1)
Adt Security
Adt Security's reply22 Dec 2015, 15:06
Official
Hello Sashfb,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services