Bad Service Bad accounting

Things just don't change at ADT, even with them now being under the banner of Fidelity.

The accounting department is a problem at its best. Latest interaction with them, it was discovered that, for a company who supposedly is so advanced, they still operate on a paper method.

We have had a billing issue since November 2019 and on various occasions had contact with ADT about this. Every time after much arguing ADT advises will they not be debited the Tech charge and the charge will be reversed. Every month the charge still reflects on the statement. Every month there is another call and another argument with Accounting about this, all because some manager didn't sign the approval for reversal. This week again same story, with the same argument and the same promise from ADT. We await to see if they are going to keep to their promise this time.

We don't even have these issues with our Response company in Cape Town.

Bigger is not always better