BAD SERVICE and RESPONSE TIME

Kindly find this communication as formal complaint of bad service from your company. Yesterday I received a call 16:59 that my alarm went off, and I informed the call that I am not at home and please they need to send response. I got home yesterday 18h00, and to my surprise my alarm was still indicating that it went off, my kitchen window widely open. Your armed response vehicle (CA 311133) got there 18h10, and he asked everything alright and I confirmed. He did not even confirm security matter because I might be the ****** on site and just say everything alright. I asked him only now you are responding, he informed me that only now he is received a call. So something is wrong between ADT and Secupro. <br> <br> 12 Days later I have not heard anything from them and I am worried because I am paying for services that are not up to standard. Also ADT is not operating to contract and what I was told by their sales person. This is my second complaint to them and even the first one was not answered.