Bad service and attitude becuse we signef contract

useless company; 1st thing they do is to make sure you sign with them. I had their security alarm installed by them earlier this year and i am not using their system that much bcause i am always home. few days ago they asked me to call them to test my device; i pressed panic button on the alarm no one called me until i call them! The lady whom i found on the phone she said to me its faulty; they will send out the technician but there is call out fee which i disagreed with because its their system which its faulty; so why should i pay for something that it was installed by them? she said the warranty its six months; i told her to send me my contract. i have not received my contract yet but she reffered my acc to LexMEd to pay R2004 immediately and i havent recieved my contract yet but she has the guards to refer my acc without my knowledge or approval that i am cancelling!!! I called again i found another lady she couldnt explain why my acc was refered but she wanted to know what happened and i explained to her ; she said she will ask the technician people to call me and discuss the fee thing and its their side to decide if i will pay or not but she will note that i am not happy with their call out fee, they might call me monday nextweek! other thing is that they phoned me in November i was not home they said there is signal in house its everything ok; i said i am not home at the moment, they asked if they should send the one of their officer to check i said yes because i was far..till today there is no report to say officer came and assured that it was false alarm , nothing not even a call to follow up their call to check if everything was ok when i get home. but they will tell you that if we send officer more than twice a month they are going to charge for the visit.This its their way to make money not protect me and my family.That is why they are able to rush and hand over the acc within 30minutes of my call with them; I did not reverse they debit order but my acc was refered without any communication!!!!

same thing as their secure drive; they installed the tracker which its not working with the bracelet thing that it come with; i tried to call them No one is answering the call; emergency number you find a recorded voice No answer as well; how can emergency no have recordedvoice while you need to report something emmediately? They decided to debit my acc R1800 on holidy i do not understand how it went to the amount because my two contract with the secure drive its R189 and R89 a month; i even told them they must debit on the 1st.....they can not honour their contract ! I send them email which i doubt they will respond to, but either way i will call my bank to reverse this R1800. i need to know why this much and who gave them permission to debit my acc on the holidays without my notifying me 1st.