Bad service ADT Technical PretoriaGRU

Poor service from ADT Technical Had an appointment scheduled for Wednesday, 19 December 2019. Technician did not pitch. Phoned Thursday 20 December to determine why technician did not pitch and reschedule.

Call centre agent attended to query, but could not give a specific time when the technician will be at the premises, You need to sit and wait unit he phone you 30 minutes before the time. I requested to speak to the Technical Manager - I was put on hold for ever 10+ minutes, none fo the technical managers is answerng and you can't get the contact information of either the manager or technician.4 I had to phone back several times to just get to speak to one of the Technical Managers either Ronny or Mr Masilela. After phoning back again and holding the agent informed me that the technical manager is attending to the problem, but I requested to speak to him, I was transferred but he did not answer and hold for 20+ minutes. I ended the call and had to phone again. Another agent answered and indicated that she spoke to Mr Masilela is in a meeting and I can not talk to him (but she just spoke to him??) - while another agent phoned me back and indicated that she spoke tot the technician and she can't get hold of Mr Masilela - what is the truth ??????

The service from ADT technical is really bad - managers don't wanting to speak to you and is also not getting back to you and call center agents to solve the problem is shocking, but you need to pay every month.